Government 2.0 Camp Day 1 | Government 2.0 Club

Don’t share your best practices! Share the ones that are ‘Good Enough’.

Posted on 09. Apr, 2009 by ken@clickforhelp.com.

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Lovisa Williams of the Department of State summed up the problem of building on cross agency’s efforts as “Don’t share your best practices, share them when they are good enough.” It sounded like a good start to a blog post.

I put the full post for this here. For more on workplace collaboration check out the workshop I am organizing on April 23rd.

Summary:

If collaborative efforts begin with sharing final outcomes which the authors don’t want to change because they have invested in these as being final, then essentially the collaborative process doesn’t begin. It’s more of a building on lessons learned than a collaboration .

It’s kind of like growing your vegetables in your own walled garden and only sharing the seeds after you have harvested the first successful crop. In order to build an agile and responsive government, we need to all plant seeds at the same time and figure out together how to get them to grow in the first season.

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[Room 120] Brainstorm - Bridging the Web 2.0 Generation Gap (Slides)

Posted on 02. Apr, 2009 by akrzmarzick.

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Below is the slide deck that I used to seed the conversation - co-facilitated with Jessie Newburn and Doug Black.

Gov20Camp - Generations Gov20Camp - Generations akrzmarzick Slides from the Government 2.0 Camp in Washington, DC on March 27-28, 2009. An abbreviated version of a longer set of slides that deal with the generations and Web 2.0/Social Media.

Publish at Scribd or explore others: Other Business gov 2.0 camp web 2.0 and governme

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great stuff

Posted on 02. Apr, 2009 by Lea Terhune.

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Thanks to all at Gov20Camp. The values discussed in Gary Hamil wsj story http://bit.ly/634VK were pretty much implemented at the camp. Interaction with individuals, groups, all very productive. So what’s the next step? How about some follow-up sessions?

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[Room 120] Survey: Expectations of the Government

Posted on 28. Mar, 2009 by lkthrock.

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[120] Survey: Expectations of the Government - USA.gov - Jed@capturagroup.com

Survey Oct. 22 - Jan 5, 2009 on preferences and expectation of social media with regards to accessing government online.

385 completed survey 78.8% completion rate

People are interested in interacting with govet through social media.

Credibility of gov information is critical for respondents.

Facebook is the preferred social media tool among respondents.

People interested in having conversations with the government.

People use search engines to find information more than any other tool.

Top ways citizens want to interact:

Emergency alerts
Voting and election information
Way to contact elected officials
Government forms
My rights as a citizen

60% interested in government information on non-government sites (e.g. wikipedia).

People expressed interest in rating government publications and information.

Presentation will be posted to Slide Share.

Tweet stream: http://tinyurl.com/cp34q8

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[Room 108] Twitter in Crisis Communications with the Air Force

Posted on 28. Mar, 2009 by lkthrock.

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Case Study: Witness reports crash of Air Force C-17. Within a minute the story was on CNN. Seventeen minutes later, the Air Force countered that it wasn’t true using Twitter. Fifty-five minutes later CNN retracted story.

Rumor control was phenomenal and empowering.

With the C-17 scenario, the Air Force had established a precedent for quick response . A couple days there was an F22 crash (which was true), so they had to balance the expectation/precedent for quick response with the time needed to inform families of those who lost their lives. To balance, the Air Force issued a statement indicating that they were aware of the situation and were insuring and validating information. As the story began to materialize on Facebook, they continued to communicate and ask for patience as they notified next of kin.

Citizen’s for a Free Tibet uses Twitter as the backbone/back channel of crisis communication.

Case Study: Twitter “Vote Report” - developed series of hashtags, 800 numbers, iPhones, androids, to aggregate data (full case study on Personal Democracy Forum - www.personaldemocracy.com) - software is from get hub.

Monitoring tools: http://search.twitter.com and www.tweetgrid.com

Discussion of concern over using Twitter as the sole channel for crisis communication. Twitter should be one channel.

SMS is the most reliable channel in a crisis. Frontline SMS mentioned.

Q: How do you handle the intentional “bad actors?”

A: Suggested that your community will drown them out.

Case Study: State Department - There was a rumor started on Twitter that the U.S. was harboring people in Madagascar last week. State decided that because the rumor was started on Twitter, they were going to combat it on Twitter and were successful.

Opinion: Distinguish between micro blogs in a private, contained, closed network and Twitter. Using a public service like Twitter opens up to to bad actors.

Private options:

Laconica - Open Source Twitter clone

IRC

WordPress

Mission is always first, the tool is what helps you accomplish mission.

Lots of debate on the use of Twitter at the RNC (specifically with regards to Activist communications). Thought on public versus private networks - private networks often get shut down by local governments in crisis situations.

A first responder commented that sometime the lack of information is critical to control. Not to be secretive about it, but to protect the scene (like an active shooter situation at a high school) and in order to deliver accurate information. Many times the real-time communication causes mass hysteria and panic. It’s not always about free and open information, sometimes it’s about accurate information.

Continue the discussion at Barcamp.org/CrisisCamp - Washington, DC - June 13-14

These are the notes for the session http://www.government20club.org/2009/03/room-108-using-twitter-in-crisis-management/