Archive for '11:45 Fri'
Social Media, National Security, Public Safety
Posted on 28. Mar, 2009 by schrier.
Notes from this session posted by Bill Schrier, bill@schrier.org
1. Public safety and National Security session - about 20 people.
2. One issue is “branding” - often standard names such as FEMA and USAF are usurped in the new media or social media, i.e. on Facebook and Twitter … could be used to give “official” sounding directions to the public during a disaster as well
3. Second issue - communicating with people during daily emergencies and disasters as well as the major incidents. Incidents in schools; schools in lockdown. During lockdowns in schools or hostage situations, the hostages could communicate with the incident commander. Former firefighter created a tool which is zip code based …
4. Risk communication - finding hazards and communicating about them.
5. Talked about leveraging user-generated content during incidents or crimes or emergencies, e.g. twitter comments, photos, video. Example: getting video and tweets during the landing of the plane in the Hudson … Another example: the DC shooter where reports had placed the shooter in a “white van”. What happens if everyone starts tweeting about suspicious vans - how to we separate the wheat from the chaff? Not looking for instant information but rather for reliable, trusted, information.
6. Idea: Reserve a #911 hashtag on twitter for 911 emergency posts.
7. Idea: validate people via their face or certificate and a “national database” for validating input
8. Issues of trust but also issues of privacy for citizen-reporters on incidents - could they be considered and investigated as suspects, for example.
9. “Lack of privacy is itself as security vulnerability”.
10. Idea: government fund for i-phone apps to be developed to convey information
11. Next generation 911 - right now you can only “call” 911 on the telephone but with NG911 the public safety answering point could accept video, tweets, text messaging, photos and (with other technologies) broadcast the same to the field. The ability for the “crowd” to provide this sort of information fundamentally changes the way emergency managers and an incident commander could actually handle the crisis.
12. Issue: the sheer amount of data which can be generated - how do we integrate, sort, analyze all the tweets, text messages, video and photos flowing in during an incident?
13. USDA wants to have a way to rapidly contact (or maybe get information) from farmers for weather or crop-related issues.
14. Location-based twitter apps and mash-ups used in the San Diego wildfires, for example.
15. Idea: how do we get information rapidly to all the cell phones and iphones and mobile devices in a specific location, e.g. a broadcast to Georgetown about a lost child. (See also the last scene in the movie “Fahrenheit 451″).
16. With these new social media tools, we have the ability to reach more people more rapidly than ever before - we also have the ability to more rapidly and more surely “make an ass of ourselves” than ever before.
17. Three elements for crisis communication: what we know, what we are doing, what we need you to do.
18. Crisis management - need to assign staff to actually monitor communications channels, whether they are phones or twitter or text messaging or blogs …
19. Timelines of communication have definitely been shortened, e.g. if a school building goes into lockdown for any reason
20. Social networking tools for use in blockwatches or disaster preparedness teams and build community around neighborhoods. Note though: if it is a government-run social network is that setting up expectations on the part of the populace? Privacy concerns and information accuracy.
21. Kinds of information:
a. General
b. Deliberative - before making a decision
c. Decisional - here is the tentative decision - comments?
d. Regulatory or mandatory procedures - here is what you will do or how you will do it
22. In israel, every police officer and firefighter gets a page whenever an incident occurs anywhere in the state of israel
23. Point of contact / session chair - Charles.holt@dma.mil (Jack)
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Gov 2.0 to Go: Mobile Sites & Services
Posted on 27. Mar, 2009 by Andrew J. Cohen.
If you have good notes from today: Please send to: acohen [at] forumone.com or dm me on twitter: @andrewjcohen
room tag: #govmobile
Attendees:
Mary McCaffery - EPA. Is on data.gov and recovery.gov teams. Wants input!Nathan: Mobilecommons.org
Rich Robbins: AT&T
Andrew: Forum One Communications
Lindsay: Army
Chris H.: Dub
Nick H.
Jeff: GWU grad program / dev world
Justin
Merici - Obama txt msging
Zack G. iStrategyLabs
Cherie B. - cultural geography
Schuyler - projects with unicef, columbia u. “rapid sms” - messaging dev framework.
Mike - mobile commons
Ian S. - National Dem Insitute
Michael - US Fish and Wildlife Service
Wayne Burke - Open Forum Foundation
Paula Thrasher - Pragmatics
Dominic Campbell UK digital divide
Session URLs & Notes:
http://mobile.usa.gov
http://mobile.maine.gov
http://www.txtmarks.com
http://www.pewinternet.org > study: people who use sms are already
heavy tech users.
http://data.gov - 76 “feeds” XML downloads nothing for mobile.
SMS to nyc’s 311 to get info.
http://www.collaborationproject.org
Who gives permission? This agency has figured this out: transportation security agency. You have to have permission to speak on behalf of agency. Some agencies — e.g. military — give instructions to all employees that they are a spokesperson for the agency at all times and in all places.
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[Rehearsal] Rapid Fire Q&A 30 Answers to 30 Problems w/ @corbett3000
Posted on 27. Mar, 2009 by lkthrock.
Lots of State & Local discussion. Here are some of the questions/topics and resulting info share:
Q: Thoughts on Twitter and naming conventions for State & Local or other agencies with multiple departments?
A: Brand the agency, for example @fairfaxcounty. Different departments can differentiate using the main account name with an more description extentions, for example @fairfaxcounty_fire or @fairfaxcounty_parks. Tools like Tweetburner can be set up to aggregate the sub feeds into the main account feed.
Q: Best ways to encourage county residents to participate in an online forum (Arlington County is developing a then versus now and wants to encourage residents to share old photos and videos):
A: Keep it simple. Remember that the individuals that will have older footage will likely not be savvy on social and internet platforms. www.seesmic.com was recommended as a tool.
Q: Inside tools other than Sharepoint for Government?
A: NASA uses www.liferay.com. Wordpress offers flexibility.
Q: Effective ways to conduct interviews with thought leaders on Twitter?
A: If you are going to do it, do it with some sort of explanation. Look at Stephanopolus/McCain interview. Twitter may not be the best platform. Consider using blog talk radio and use Twitter to augment the discussion. Ustream is good for live streaming.
Q: What are the two top tech things that we should all know about and using:
A: BrightKite is the most underused. Over time it builds a body of pictures associated with a specific location. They also have a wall, which is a photo aggregator of photos, similar to Twittervision. Buzz monitoring tool - www.scoutlabs.com. Great place to understand how to better provide customer service. Collaboration component allows you to bookmark things privately and work in small groups. www.CoTweet.com, which is in Beta, allows you to assign multiple users to one Twitter account.
http://drop.io was recommended for real-time information sharing.
Q: Has social media detracted from more analytical/deep thinking?
A: General consensus is no, but more sophisticated filtering of information is key to managing the firehouse of information.
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[Room 120] Social Media, National Security, Public Safety
Posted on 27. Mar, 2009 by yarnmaven.
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[Room 220] Creating Incentives for Public Data Sharing
Posted on 27. Mar, 2009 by budgeteer.
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[Room 216] Semantic queries & mashup development
Posted on 27. Mar, 2009 by sanford.
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[Room 108] Developing the Govt Workforce w/ 2.0
Posted on 27. Mar, 2009 by sanford.
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[Room 101] Mobile Citizen Participation by AT&T
Posted on 27. Mar, 2009 by webbiegirl.
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[Media Center] Social Media/Executive vs. Agency Level
Posted on 27. Mar, 2009 by yarnmaven.
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[Room 116] Driving 1.0 Users to 2.0 Websites
Posted on 27. Mar, 2009 by webbiegirl.
by Scott B
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